Privacy Policy for Moose Strength
At Moose Strength, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your information when you engage with our services, including Personal Training, Group Fitness Classes, Nutrition Coaching, Strength & Conditioning Programs, Yoga & Pilates, Functional Training, and Facility Rental.
1. Information We Collect
We collect various types of information from and about users of our site, including information:
- Personal Identification Information: This includes your name, email address, phone number, physical address (for registration and billing purposes), date of birth, and gender. We collect this when you register for services, make a purchase, or contact us directly.
- Health and Fitness Information: For personalized services like Personal Training, Nutrition Coaching, and Strength & Conditioning Programs, we may collect information regarding your fitness goals, health history, dietary preferences, and current physical condition. This sensitive data is collected with your explicit consent.
- Payment Information: When you purchase services, we collect payment details such as credit card numbers or other financial account information. This data is processed securely by third-party payment processors, and we do not store full payment card details on our servers.
- Usage Data: We automatically collect information about how you access and use our site, including your IP address, browser type, operating system, referral source, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve our platform.
- Communication Data: We record correspondence when you contact us via email or other communication channels, including inquiries, feedback, and customer support requests.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our services, including processing registrations for classes and programs, scheduling sessions, and facilitating facility rentals.
- To personalize your experience by tailoring fitness plans, nutrition guidance, and other services to your specific needs and goals.
- To process transactions and fulfill your orders for services.
- To communicate with you about your account, services, updates, promotional offers, and to respond to your inquiries.
- To improve our site and services by analyzing usage patterns, conducting research, and enhancing functionality.
- To ensure the security and integrity of our platform and to prevent fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you (e.g., payment processors, scheduling software, IT support, marketing and analytics providers). These providers are contractually bound to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will notify you if such a transfer occurs and if it results in a different privacy policy.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure GFS based server architecture and access controls. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.
6. Retention of Data
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. International Data Transfers (for Canadian and other international users)
As our company is based in Canada, your information, including personal data, may be stored and processed on servers located in Canada or other jurisdictions where our service providers operate. When your data is transferred internationally, we ensure that appropriate safeguards are in place to protect your privacy rights in accordance with applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, GDPR requirements for transfers outside the EEA.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us:
Moose Strength
789 Mapleview Drive, Unit 105,
Calgary, Alberta, T2H 0H1
Canada